Coastal Hospice, Inc. (“Coastal Hospice,” “we,” “us,” or “our”) respects your privacy. We are a Maryland 501(c)(3) nonprofit hospice (EIN 52-1214775) serving the Lower Eastern Shore, including Wicomico, Worcester, Somerset, and Dorchester counties. This Privacy Policy explains how we collect, use, and protect information you provide when you visit our website or interact with us online.
This policy applies to information collected through this website. It does not apply to Protected Health Information (PHI) created or received in the course of providing care. Please see the section on Protected Health Information below for details on how PHI is handled.
Information We Collect
We collect information that you choose to give us and information that is gathered automatically when you use our website.
- Information you provide. When you submit a request for care, sign up to volunteer, register for an event, make a donation, or contact us through a form or email, we may collect your name, mailing address, email address, phone number, and any details you include in your message.
- Donation information. If you make a gift online, payment details are processed by our third-party payment processor. We do not store full credit or debit card numbers on our servers.
- Information collected automatically. Like most websites, ours records certain technical data such as your IP address, browser type, the pages you view, and the date and time of your visit.
How We Use It
We use the information we collect to:
- Respond to requests for care, questions, and other messages you send us.
- Process and acknowledge donations and provide tax receipts.
- Register and communicate with volunteers and event participants.
- Send newsletters and updates to people who have asked to receive them.
- Improve our website and understand how visitors use it.
- Meet our legal, accounting, and reporting obligations as a nonprofit organization.
Cookies & Analytics
Our website uses cookies and similar technologies to remember your preferences and to help us understand site traffic. We may use analytics services that set their own cookies to measure how the site is used. You can set your browser to refuse cookies or to alert you when cookies are being sent. Some parts of the site may not work as intended if you disable cookies.
Third-Party Sharing
We do not sell or rent your personal information. We may share information with service providers who perform work on our behalf, such as payment processors, email delivery services, and website hosting providers. These providers are permitted to use your information only to perform services for us. We may also disclose information when required by law, or to protect the rights, safety, or property of Coastal Hospice, our patients, or others.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information.
If you are in the European Economic Area or the United Kingdom, you have the right to:
- Access the personal information we hold about you.
- Request that we correct inaccurate or incomplete information.
- Request that we erase your personal information.
- Receive a copy of your information in a portable format.
If you are a California resident, you have the right to:
- Know what personal information we collect and how we use it.
- Request that we delete personal information we have collected from you.
- Opt out of the sale of your personal information. Coastal Hospice does not sell personal information.
- Not be treated differently for exercising any of these rights.
To exercise any of these rights, please contact us using the details in the How to Contact Us section. We will respond within the time required by applicable law.
Data Retention
We keep personal information only for as long as it is needed for the purposes described in this policy, or for as long as the law requires us to retain it. When information is no longer needed, we take reasonable steps to delete or anonymize it.
Security
We take reasonable administrative, technical, and physical measures to protect the information we collect against loss, misuse, and unauthorized access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Children’s Privacy
Our website is intended for a general audience and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will remove it.
Protected Health Information
Protected Health Information (PHI) is governed separately under our HIPAA Notice of Privacy Practices, not under this Privacy Policy. The HIPAA Notice describes how medical information about our patients may be used and disclosed, and how patients can get access to that information. If you are a patient or family member with questions about PHI, please ask our staff for a copy of our Notice of Privacy Practices or call our Careline at 410-742-8732.
How to Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your privacy rights, please reach out to us.
- Privacy contact: Coastal Hospice, Inc., Attn: Privacy
- Mailing address: PO Box 1733, Salisbury, MD 21802
- 24-hour Careline: 410-742-8732
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the date below. We encourage you to review this page periodically.
Last Updated: June 9, 2026